1. Introduction
1.1 Web site is operated by Achimille Ltd. (“we”, “us” or “our”) provides the services available on the Site to you subject to the following terms and conditions (the “Terms and Conditions”).
By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.
1.2 If you have any questions regarding the website or these terms and conditions, you can contact us at:
Achimille Ltd.
2 Woodend Cottage,
Trustach, Banchory,
Kincardineshire, AB31 4AY
Email: achimille@achimille.com
Company Registration No. SC 456 511
VAT Registration No: GB 253138911
1.3 These Terms apply from 25 July 2013.
2. Scope
These terms and conditions are a legal agreement between us and apply to your use of our website including the sale of retail goods to consumers. You must read and accept all the terms and conditions contained in this agreement prior to buying goods from us.
3. Order acceptance
3.1 All orders placed by you are subject to our acceptance. We reserve the right at all times and in our sole discretion to refuse to accept an order for any reason and without liability to you.
3.2 Orders may only be placed by individual customers purchasing goods other than for resale. Wholesale customers should contact us direct at the above address before placing an order.
3.3 After you have placed the order with us, we will send you an order acknowledgement by email with your order number and details of the product you have ordered. This email is only an acknowledgement of receipt and is not an acceptance of your order. The acceptance of your order and a contract of sale between us will not take place until you have been advised the goods you have ordered are available and these goods have been paid for in full including any applicable charges. No payment shall be considered to have been received until we have received payment in cleared funds.
4. Order placement
4.1. You can buy from Achimille Ltd without registering customer account. Your details will be not stored and you will have to provide your address and contact details every time you place a new order.
4.2 If you registered You should not disclose or transfer your username or password to any other person and you must notify us immediately if you become aware of any unauthorised use of your username and password. Without prejudice to our rights, we may suspend your access to the website without liability to you if in our reasonable opinion such action is necessary to safeguard the website.
4.3 Before you submit your order you will be given the opportunity to review your selection, check the total price of your order and correct any errors. Your order represents an offer by you to purchase items selected you.
4.4 If items shown on our website are not available or are incorrectly priced or incorrectly described, we shall not be obliged to sell you the items as shown.
4.5 We reserve the right to change at any time and without any previous notice the items offered on our website.
4.6 It is vitally important that you check carefully the quantity of goods that you order from us. We will deliver what you order. Whilst you have a right of cancellation you must pay for the delivery costs back to us.
5. Descriptions and Product Information
5.1 You warrant that except with the advice of a qualified medical adviser or health professional you will not purchase any product from us for use by a person (including yourself) who has previously suffered or experienced any reaction or intolerance to any product placed upon the skin.
6. Prices
6.1 All prices on the website are quoted in pounds sterling (£). They include VAT payable but exclude delivery charges, which are detailed separately.
6.2 Please note that on all orders placed for delivery outside the UK it is the customer’s responsibility to pay any import duties that may be applicable for deliveries within their own countries.
6.3 We may change the prices on the website at any time and without any notice.
6.4 We try to ensure that all prices given on the site are correct. However, mistakes can occur. If we have quoted an incorrect price on the site and if the correct price is lower than that quoted, we will automatically assume that you wish to continue with your order. However if the correct price is higher than that originally quoted, we will contact you to ask if you still want to order the goods.
7. Payment
7.1 Payment may be made by paypal, debit, credit or charge card and some business account cards. No vouchers or “money off” coupons will be accepted towards payment of an order. You cannot pay for your order by cash or cheque.
You confirm that the credit card/debit card that is being used is yours or that you are authorised to use it. All credit /debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non delivery. Furthermore, we are not obliged to inform you of the reason for the refusal. You should note that your bank or card issuer may charge you as a result of our processing your credit /debit card payment in accordance with your order. Achimille Ltd. has no responsibility for such charges.
8. Delivery
8.1 We will process all orders within 1-3 working days. Where there is a delay in the supply of goods, we will advise you as soon as practicable.
8.2. Orders will be sent to the delivery address that you have submitted on your order form. We cannot be held responsible if that delivery address is incorrect.
8.3 Please note that we cannot deliver to PO boxes. (There are some delivery restrictions on where we can deliver and these will be given to you on request.)
8.4 We will deliver the goods following the delivery option selected by you during the order process. Any delivery time scales quoted to you are indicative only. Whilst we use only reputable delivery companies we do not accept any liability for delayed delivery caused by any third party.
8.5 Delivery within the UK is charged at £1.95 for Standard, £3.95 for Express and £5.95 for Next Day Delivery.
8.6 Estimated delivery time depends on the method chosen, for example Express Delivery is 1-2 days and for Standard Delivery 2-3 days. Please check the delivery estimate at the checkout for the most accurate estimated delivery times.
8.7 Orders made on weekends or UK bank holidays will be delayed by 1-2 extra days and your order will be shipped on the next available business day.
9. Defective Goods
9.1 We guarantee the quality of our goods. You must inspect the goods and notify us promptly in writing, or by using the online refund service on the website of any dissatisfaction with your order. We will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us within 30 days of delivery of the goods. We will arrange with you for the goods to be returned to us.
9.2 Subject to clause 6.1 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.
10. Warranty & Liability
10.1 In addition to paragraph 9, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.
11. Security & Privacy
11.1 As a company that does business purely over the internet, we understand the importance of security. That’s why we have a number of highly secure systems in place to give you confidence when paying by card, as well as when you give us personal information, such as your address or telephone number. We use Secure Socket Layer (SSL) technology to encrypt your details whilst they travel from your computer to our system. This ensures your payment card and personal details are kept private except where we have advised you otherwise in our terms and conditions. We will store your payment card details, so you don’t need to type them in each time you order. For your peace of mind, we’ll show you the last four digits of your card number every time you check out – but we’ll never show the whole number, just in case someone else sees it. You can delete or edit your card details at any time from your Account Settings page. We store your payment details on a secure encrypted server that is not accessible via the internet.
11.2 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
12. Trademarks, Copyright, Intellectual Property
All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through achimille.com, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the achimille.com website without Achimille Ltd. prior written permission. Achimille Ltd. may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through the achimille.com website.